- All sales are considered final, no return or refund will be entitled
- E MEDIA TECH’s warranty policy is in accordance with the terms and conditions of its respective suppliers.
- All courier charges for sending and returning product for exchange or warranty purposes from customer will be borne by customer except if we send the wrong or defective product to you.
- However, customer in Klang Valley can also opt to walk-in to our outlets to request for exchange or warranty services. By visiting our outlets direct, it will be faster and easier as our our friendly staff can test the product on the spot.
Our outlet detail : https://www.emediatech.my/pages/contact-us
ONE-to-ONE Exchange of Products within 7 Days
Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:
- The product has an actual 'Manufacturer's Defect'
- The packaging and all its original content (including any software and manuals) is complete, in good and re-sellable condition
- The product is accompanied with original receipt
- Customer needs to email us within 7 days of the date of Invoice
*Please note that certain products such as: Smartphones, Tablets, Watch, Modem, GPS, Driving Recorder are not available for a One-to-One exchange and must be sent to the manufacturers' service centre for any warranty service.
For exchange or warranty purposes, customer needs to Whatsapp to +6018-2700 916 include the following details in the message – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.
Kindly contact us first before shipping anything back to us, so that we can provide you with complete return instructions.
Product Information & Orders Policy
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. E MEDIA TECH reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
The Website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
If you do not agreed to the revised price, order will be cancel and money will be refunded to buyer in full.
Online Price Policy
Pricing Shown on EMEDIATECH.my is valid for online purchase only.
Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. The delay maybe due to cut off date set by our courier service or overcapacity.